Close Ad

Comcast Representative Receives Strange Call From Customer - Ends Up Saving His Life From 900 Miles Away
Comcast customer service representative saves man having a stroke from 500 miles away
Uplifting News

Comcast Representative Receives Strange Call From Customer - Ends Up Saving His Life From 900 Miles Away

One Mississippi woman recognized the signs of a stroke over the phone, saving her customer from a dangerous situation.

You never know when you’ll need to think and act quickly in any given situation. Even when doing something as mundane as your day-to-day job, there are times when the unexpected happens and we have to deal with it.

One Comcast customer service representative was going about her day fielding issues on the phone when she came across a literal life or death situation, but ended up handling it in an amazing way.


More than customer service

In her years as a customer service rep, Kimberly Kinnard Williams has received all kinds of different calls. From billing to technical problems and prank calls, there is no limit to the variety of issues she has to deal with every day. One incident in particular, however, stands out in Kimberly’s mind and motivates her every day to be a better person.

She received a seemingly normal call from a man experiencing issues with his cable service. At first, the interaction seemed like any other call. However, soon she realized that something wasn’t right. The man’s voice began to slur and he became incoherent. Kimberly repeated the man’s name four times to try and get a few clear words out of him, but he had dropped the phone. 

A medical emergency

From experience dealing with a family member who had suffered a stroke, Kimberly quickly recognized the symptoms and decided to take action. She messaged her supervisor who advised her to listen to her gut and contact first responders. The customer, a Michigan man named Dan Magennis, was saved and sent to the hospital just in time.

Dan is forever thankful to Kimberly, who made the rescue call all the way from Mississippi. Dan barely realized he was having a stroke despite the fact that he was having trouble making sounds and his arms and right leg were not working properly. Once he realized what was going on and started to panic, help was already on the way.

Above and beyond

Kimberly went above and beyond to save a stranger. She feels that it was fate that the call came to her, and that she was meant to intervene and have a positive impact on Dan's life. We can all take a page from Kimberly’s book and try to make sure we are impacting the lives of those around us in a good way.

More uplifting news

follow your instincts
Your intuition could help save a life.

Hot Stories

Leonardo DiCaprio Told Kate Winslet To “Let The Fat Girl Thing Go”
Leo Dicaprio Told Kate Winslet To “Let The Fat Girl Thing Go” …

Forced to feel ashamed for her weight and appearance, Kate Winslet struggled with her body image for years. The media loved to tease her for being “the fat girl,” but there was ONE PERSON who saw the real her. What did Leo see in Kate? And what important message does Kate have for young women everywhere?


Keep ReadingShow less
Videos
Woman wearing a tie-dye shirt, two little kids holding a heartbreaking sign and two people holding hands.

Poor Boy Begs For Money to "Bury My Mama" With Heartbreaking Sign

Facebook/ Shannon Mount and Facebook/Jennifer Fife

A week ago, 11-year-old Kayden Ely experienced the devastating loss of his mother, Shannon Mount. Her unexpected passing didn't just leave Kayden and his four siblings without their mom, it also left the family in dire financial straits.

Desperate to raise funds for his mom's funeral, Kayden took to the streets of his small town in Georgia begging for help. For two days the heartbroken little boy stood next to the railroad tracks, holding a sign that read, "Please help me bury my mama!"

Keep ReadingShow less
Uplifting News
Man standing with two daughters, a black purse and a handwritten note (inset)

Grieving Daughter Finds Note In Fossil Purse While Thrifting

Courtesy Anna Harp and Courtesy of Abrielle Clausing (via People.com)

Thrifting can net all sorts of treasures. Shoppers can snatch up everything from vintage clothes to mid-century modern furniture to kitschy knick-knacks, all without breaking the bank.

But for one grieving woman, she found a hidden gem that was truly priceless.

Keep ReadingShow less
Uplifting News