Close Ad

Comcast Representative Receives Strange Call From Customer - Ends Up Saving His Life From 900 Miles Away
Comcast customer service representative saves man having a stroke from 500 miles away
Uplifting News

Comcast Representative Receives Strange Call From Customer - Ends Up Saving His Life From 900 Miles Away

One Mississippi woman recognized the signs of a stroke over the phone, saving her customer from a dangerous situation.

You never know when you’ll need to think and act quickly in any given situation. Even when doing something as mundane as your day-to-day job, there are times when the unexpected happens and we have to deal with it.

One Comcast customer service representative was going about her day fielding issues on the phone when she came across a literal life or death situation, but ended up handling it in an amazing way.


More than customer service

In her years as a customer service rep, Kimberly Kinnard Williams has received all kinds of different calls. From billing to technical problems and prank calls, there is no limit to the variety of issues she has to deal with every day. One incident in particular, however, stands out in Kimberly’s mind and motivates her every day to be a better person.

She received a seemingly normal call from a man experiencing issues with his cable service. At first, the interaction seemed like any other call. However, soon she realized that something wasn’t right. The man’s voice began to slur and he became incoherent. Kimberly repeated the man’s name four times to try and get a few clear words out of him, but he had dropped the phone. 

A medical emergency

From experience dealing with a family member who had suffered a stroke, Kimberly quickly recognized the symptoms and decided to take action. She messaged her supervisor who advised her to listen to her gut and contact first responders. The customer, a Michigan man named Dan Magennis, was saved and sent to the hospital just in time.

Dan is forever thankful to Kimberly, who made the rescue call all the way from Mississippi. Dan barely realized he was having a stroke despite the fact that he was having trouble making sounds and his arms and right leg were not working properly. Once he realized what was going on and started to panic, help was already on the way.

Above and beyond

Kimberly went above and beyond to save a stranger. She feels that it was fate that the call came to her, and that she was meant to intervene and have a positive impact on Dan's life. We can all take a page from Kimberly’s book and try to make sure we are impacting the lives of those around us in a good way.

More uplifting news

follow your instincts
Your intuition could help save a life.

Hot Stories

Why Paul Walker Left His Only Daughter With Vin Diesel

Vin Diesel & Paul Walker were more than just friends, they were …

content.jwplatform.com

When the tragic news of Paul Walker's death surfaced, the world was left in shock. As one of the most beloved stars of the Fast and Furious franchise, his passing was felt deeply by fans around the globe. But perhaps the most devastating impact was felt by his daughter, Meadow Walker, who was left without a father.

Keep ReadingShow less
Life Stories
dave chappelle and wife elaine

Dave Chappelle may be one of the most popular comedians in the world, but to his wife Elaine, he's just Dave.

Chappelle had his big break with his Comedy Central Show Chappelle Show which ran from 2003 to 2005. The show was enormously popular and put Chappelle on the map. Chappelle’s Show was scheduled to have a third season after the success of the first two seasons but that never happened.

Keep ReadingShow less
Celebrities
41 Daughter Quotes That Will Touch and Melt Your Heart
daughter quotes

Having a daughter is undoubtedly a blessing. However, raising a girl with high self-esteem can be quite challenging. Between social media's filtered reality of perfect women and society's shifting expectations, parents face the daunting task of nurturing authentic self-worth in their daughters.

These carefully selected daughter quotes help provide a starting point. They're simple reminders that whatever accomplishments you may have to date, raising a daughter is probably your biggest one.

Keep ReadingShow less
Family